Customer Service Representative

Castle Peak Veterinary Service   Vail, CO   Full-time     Call Center / Customer Service
Posted on June 9, 2022

$18/hour. Work 30 hour schedule. Duties include greeting clients, scheduling appointments & maintaining records in a busy small animal veterinary clinic in Eagle. If you enjoy interacting with owners & their pets, and have great customer service skills, we can train you! Castle Peak Veterinary Service is an equal opportunity employer that is committed to diversity and inclusion in the workplace.

Receive and place calls to clients for the purpose of scheduling. Prioritize multiple tasks in a calm, organized manner. Maintain proper documentation through client and pet records. Assist all clients by providing necessary instructions, information and invoices, dispense prescription items per the veterinarians’ instructions, and schedule all future appointments. Utilize hospital computer systems to document medical records and communicate with clients and teammates. Manage the financial needs of the hospital by maintaining accurate balances through collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures. Excellent customer service skills and an exceptional level of communication in a professional manner. Advocate for pets through client education on preventative care, pet health needs, treatment recommendations and all other hospital services/procedures. Maintain a positive attitude in all interactions with clients, pets and other teammates.

We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Castle Peak Veterinary Service makes hiring decisions based solely on qualifications, merit, and business needs at the time.