Medical Support Assistant

James A. Haley Veteran's Hospital   Tampa, FL   Full-time     Health Care Provider
Posted on June 4, 2022

Medical Support Assistant

The James A. Haley Veterans' Hospital has over 6,000 employees, many of whom have backgrounds in an array of fields. The organization welcomes a passionate, qualified candidate who has excellent customer service skills and the innate desire to make an impact, regardless of which concentration they majored in.

The Advanced Medical Support Assistant (Advanced MSA) serves in the Health Administration Service (HAS) at the James A. Haley VA Hospital and clinics. The Advanced MSA will work collaboratively in an interdisciplinary coordinated care delivery model (i.e., patient aligned care team, or other specialty care setting where the patient aligned care team model is used such as oncology, HIV, SCI, Military Sexual Trauma, etc.). The Advanced MSA coordinates with the patient care team to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary), ensure that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments. They develop/maintain effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies. Other assignments at this level include, but are not limited to, the following in either the Clinical Support Section, Ward Admin, Patient Processing & Benefits Section and Outpatient Clinic locations.

  • Receives patients and visitors in person or telephonically.
  • Schedules appointments.
  • Responsible for scheduling New Consults and procedures appointments for the assigned section.
  • Enters appropriate information into the electronic record.
  • Initiates, completes, and verifies patient eligibility for benefits.
  • Updates and verifies demographic information.
  • Provides information regarding clinic and hospital polices, procedures, and locations to patients, family members, and staff.
  • Maintains and monitors patient appointment schedules for the clinic and communicates delays to the appropriate staff and patients.
  • Determines the problem and initiates action with the clinical staff to correct the problem and ensure smooth flow of patient care from reception through disposition.
  • Resolves complaints of a local administrative nature and refers other complaints to appropriate authorities.
  • Coordinates and schedules patient appointments with other clinics, specialties, and inter-facility as appropriate.
  • Captures insurance information on all veterans who hold third party health plans. Explains issues such as deductibles, copayments and other matters that explain facility's role in insurance reimbursement.
  • Serves as coordinator for questions including interpretation of policy.
  • Observes all safety precautions and is responsible for learning, practicing, and supporting all existing safety practices relevant to this position.
  • Responsible for processing Beneficiary Travel Mileage Reimbursement requests.
  • Processes incoming patient secure messaging through MyHealthyVet and coordinates with care team as appropriate.
  • Assigns patients to the Electronic Waiting List (EWL) when appointments cannot be scheduled within desired time frames and removes patients from the EWL when access becomes available.
  • Maintains patient's confidential records, copies, and file documentation.
  • Scans and enters information into VISTA, CPRS.
  • Participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team.
  • Responsible for assuring that various aspects of staffing/clinic coverage, training, compliance, reporting and quality assurance are met.
  • Other duties as assigned.

Qualified candidates will have an associate or bachelor's degree (bachelor's degree preferred) or one year of administrative work experience in a clinical setting. Don't have a health care degree? Don't be deterred. Even if your degree isn't in the medical field, degrees in different fields of study are often transferable. 

Advanced medical support assistants at the James A. Haley Veterans' Hospital receive a top-notch benefits package, including a pension plan, 401(k) matching and 12 weeks of paid parental leave for both mothers and fathers, per child. Medical support assistants also receive 37 paid days off per year (including 11 federal holidays and 26 days of paid leave), with the opportunity to accrue more days off as they grow within the organization. This position also offers potential for promotion, making it a great job opportunity for those who want to get their foot in the door at a federal organization where they can pursue advancement.  The pay for medical support assistants is commensurate on experience and ranges from $40,262-$52,341 per year.