Director of Residential Program Services

Listen Center   Grand Forks, ND   Full-time     Health Care Provider
Posted on February 12, 2024
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Job Description

The Director of Residential Program Services is responsible for the development, implementation, administration of program and staff priorities as established by the Chief Executive Officer and agency policy. The person in this position plans, organizes, coordinates, manages, and directs program, projects and activities related to the Residential programs; manages and evaluates the delivery of comprehensive services relevant to the success of individuals with disabilities. The Director is a strong ambassador and advocate, effectively and positively influencing public policy, community awareness and intra-agency collaboration to support programs serving those with disabilities and the community LISTEN serves.

Position Summary

The Director of Residential Program Services is directly accountable to the Chief Operating Officer for all phases of activities and works closely with the Director of Day Program Services. This is a full-time exempt position.


Bachelor’s degree and two years of supervisory experience. Two years’ experience directly working with individuals with intellectual disabilities. 

Essential Functions

  • Establishes and implements programmatic policies, procedures, and practices.
  • Ensures policies and procedures reflect current organizational goals and contractual requirements, makes recommendations for revisions or addition of policies.
  • Monitor compliance changes for programs.
  • Participates in the preparation of fiscal budget and manages the delivery of services in program based on projected contract revenue and expenses.
  • Ensures each program maximizes revenue generating opportunities while controlling costs.
  • Monitors program billing and productivity, supervises program managers, program coordinators, and facilitates implementation of corrective actions or re-training as necessary.
  • Prepares and maintains documentation and acts as key liaison for state compliance regulations and criteria.
  • Serves as a designated representative of the organization including but not limited to attending meetings, cultivating relationships, and establishing partnerships in the community.
  • Trains, manages, and supervises staff to ensure programmatic outcomes are consistent with contractual standards.
  • Participates in and/or facilitates the development of standards and guidelines for program services.
  • Monitors worker’s compensation claims and makes recommendations to risk management for corrective action, if necessary.
  • Reviews and investigates critical incidents impacting the safety and welfare of members and facilitates the implementation of corrective action and ensures external reports are made, and corrective action is taken as necessary
  • Ensures staff provides services in accordance with company, contractual standards, policies and procedures.
  • Ensures and manages interdepartmental service coordination in concert with the CEO to reach program goals.
  • Approves the filling of vacant positions and hiring of program staff.
  • Monitors progressive discipline to ensure all appropriate steps are utilized.
  • Establishes and participates in staff orientation, required training, and professional growth and development activities.
  • Performs employee evaluations as required.
  • Establishes and maintains relationships with referral sources, members, and other key stakeholders.
  • Other related duties as required to promote and ensure the health, safety, employability, and general welfare of all members and staff.

Required Knowledge, Skills and Abilities

  • Have advanced computer skills such as data entry, word processing, and spreadsheets, data interpretation, audit preparation.
  • Must be able to demonstrate competency in the following areas: operate an organization transport vehicle; manual dexterity to keep documentation records; assess and provide behavior management in crisis situations and call for assistance if needed; and able to physically perform CPR/First Aid.

Listen Center

Grand Forks , ND